How do I ?
How can we help you?
Frequently Asked Questions
The three things everyone asks
From enquiry to confirmation
Tell us what you need by phone, WhatsApp or the contact page. You'll get a written estimate with a price and a date, and nothing begins until you approve it. That paper protects you as much as it protects us.
Plain figures, proper bills
UPI, cards, bank transfer or cash at the counter. The figure on the estimate is the figure on the invoice, with GST shown separately — and if anything changes mid-job, you approve the revision before it touches the bill.
Tell us early, we fix it properly
Mistakes happen in real work. When the fault is ours we repair, replace or refund at our cost — your choice where possible. When it's unclear whose fault it is, we say so honestly and work it out with you instead of hiding behind fine print.
The full list
How do I place my first order?
Call, WhatsApp or use the contact page — tell us what you need and we'll confirm price and timeline in writing before anything starts.
How long do things usually take?
Depends on the job, so we put a date on the estimate itself. If a date moves, you hear it from us first — not when you chase.
Which payments do you accept?
UPI, cards, bank transfer and cash at the counter. Every payment gets a proper GST invoice.
Can I change my order after confirming?
Early on, almost always. Once work or dispatch has started it gets harder — call fast and we'll tell you plainly what's still possible.
What if something arrives damaged or wrong?
Send a photo the day it lands. If the fault is ours we repair, replace or refund at our cost; if it's unclear, we'll say so and sort it out with you.
Do you deliver outside the city?
To several districts, yes. Share your pincode and we'll confirm reach and charges before you pay anything.
How do I check where my order stands?
Reply to your confirmation message with your order name and we'll get back to you with a status.
How do refunds work?
Back the way you paid, once the return is checked. Bank transfers take a few working days — that part is the bank, not us.
Didn't find your answer?
Two minutes on the contact page gets you a written reply by the next working day.
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